The Service Superintendent is responsible for leading daily service operations and field workforce execution while ensuring exceptional service delivery, employee engagement, customer success, and financial performance. This role serves as a critical leadership position within the business and helps develop the next generation of operational leaders.

Key Responsibilities:

• Field Operations & Workforce Leadership: Lead daily field service operations, technician workforce execution, labor productivity, route effectiveness, and workforce utilization. Manage schedules, inventory, and parts ordering from the branch warehouse.
• Customer Success & Repair Growth: Build customer trust, manage repair contract bookings, track job progress, and partner with sales to identify repair opportunities.
• Talent & Relationship Management: Recruit, onboard, and mentor field technicians. Build strong, collaborative working relationships with union representatives.
• Safety & Compliance: Drive safety standards, continuous improvement, and operational discipline across all field work.

Experience: 5+ years of leadership/supervisory experience in a service-oriented environment managing field personnel or frontline teams.

Technical Background: Solid mechanical, electrical, or hydraulic foundation.

Education: Associate degree preferred (or equivalent years of hands-on technical/leadership experience).

Licensing: Valid driver's license with a clean driving record for local field travel.

Key Skills: Workforce planning, scheduling, conflict resolution, union relationship management, and customer-facing communication

Competitive base salary + 15% Annual Target Incentive Bonus.

Company vehicle provided.

Medical, Prescription, Dental, and Vision Insurance.

Health Savings Account (HSA) & Flexible Spending Accounts (FSAs).

401(k) Employer Match + 401(k) Employer Non-elective Contribution.

Paid Time Off (PTO) & Paid Holidays.

Company Paid Life, AD&D, Short-Term, and Long-Term Disability Insurance.

Tuition Reimbursement & Well-being Programs.